Support Services

Server Management

rackAID's services are available when you need them. We offer on-demand support, turnkey server management, and everything in-between. The level and scope of our assistance is entirely up to you.

Please keep in mind that the four options below aren't the only choices available. If you're a web hosting or SaaS provider, talk to us about customized support plans. If your start-up operates a high-traffic site, we can offer a cost-effective package with custom tailored service levels for your gateway servers versus backend systems.

Server Management Tasks

Patch Management

Patch management is a critical part of managing and maintaining servers. Keeping your server updated with the latest control panel and OS patches is critical for security. Too often, we investigate security incidents that could have been prevented with proper server updates. Our monthly management, on-demand, and server checkup services provide easy access to our patch-management services. Let rackAID help you keep your server updated and running securely. Most updates can be completed in two hours or less.

Server Backup

Backups, on-site and off, are critical to any disaster recovery plan. We can assist you with developing a server backup plan, selecting backup software, and finding a backup provider.

Security Services

Keeping your server secure is a critical part of any server management task. rackAID provides server hardening and deployment services to help you start with a secure server and keep it that way. We also provide incident investigation services and post-intrusion analysis and clean-up. Bascic security packages take 2-3 hours. Intrusion investigations can take as little as an hour or significantly longer for full-root compromise.

Availability Monitoring

Our monthly management subscriptions include availability monitoring. We often see client's overlook this critical service. If you don't subscribe to our monthly server management service, rackAID can help you select an appropriate third-party availability monitoring company. With a proper monitoring solution, you will be notified our service outages before your clients start calling.

Server Deployment

rackAID provides deployment support. We can assist with server sizing, provider selection and software selection. From single stand-alone servers to multi-cluster applications, our staff can help you deploy a secure, scalable, reliable infrastructure.

Server Configuration

We provider full server configuration support. From Apache to Zend, we can assist you installing, customizing and building server software to meet your needs. Proper server configuration improves server security and simplifies server management.