 Corporate » Contact rackAID | ||||||||||||||
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CorporateContact rackAIDOur normal operating hours are M-F 9AM-5PM EST. If you are a Monthly Support Client or Managed Server Client you can always reach us by opening a ticket in our help desk. For after hours emergency support, please open a critical ticket in our help desk or call your emergency support number. If you are not under a support contract, you can still open a ticket in our help desk after you register. Please note case-based support is handled during our normal operating hours unless otherwise scheduled. Outside of operating hours, response times are typically next business day. Currently, priority support is provided only to clients with monthly management contracts. Helpdesk:Once registered, you can use our help desk you can open free estimates, support tickets, submit billing inquiries and view all your old tickets. You can also get the latest rackAID customer news and check out our knowledgebase. Email:Please note the quickest way to get a hold of us is always via our help desk, this includes sales and billing inquiries. For support questions and sales inquiries (for registered users only): help desk@rackaid.com For billing questions: billing@rackaid.com Mail:221 N. Hogan Street Phone:Phone support is limited to existing clients. Clients on monthly management contracts receive an emergency 24/7/365 support number. | 
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